Refund and Return Policy

Effective Date: 13th July 2024

At VAPOR AE, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund and return policy below.

1. Returns

You have 3 days from the date of receipt to return an item. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • Accompanied by the receipt or proof of purchase

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at vaporae.com@gmail.com or WhatsApp at +971563898101 within 3 days of receiving your item to request a return authorization. Please include your order number and reason for the return.
  2. Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to return your item.
  3. Shipping Your Return: Pack the item securely in its original packaging, including all accessories, manuals, and documentation. Ship the item to the address provided in the return authorization. You are responsible for the return shipping costs.

3. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within a certain number of days, depending on your payment provider’s policies.

4. Exchanges

If you received a defective or damaged item and need to exchange it for the same item, please contact us at [Insert Email Address] or [Insert Phone Number] within 3 days of receiving the item. We will provide instructions on how to return the defective item and ship you a replacement at no additional cost.

5. Non-Returnable Items

Certain items are not eligible for return, including:

  • Opened or used vape juice
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error
  • Any item returned more than 3 days after delivery

6. Contact Us

If you have any questions about our refund and return policy, please get in touch with us at:

VAPOR AE
Email: vaporae.com@gmail.com
WhatsApp: +971563898101

Thank you for shopping at the VAPOR AE. We value your business and strive to provide you with the best products and services.